Our business model

Once we have established a distribution and service relationship with the landlord, communication operator or home owner, individual subscribers (consumers or businesses) connected to our network have the ability to subscribe to our full range of digital services.

We deliver our services via four different distribution models; (I) Vertical Network, (II) Unbundled Fibre, (III) Open Networks and (IV) Digital Terrestrial TV Network (DTT Network).

Vertical Network

In a vertical infrastructure – whether coax, fibre or LAN – Com Hem takes full responsibility for the delivery of services and customer experience. The contracts with landlords enables us to offer customers and landlords a hassle free service, from service and installa­tion to support. This typically includes a basic TV service bought by the landlord and included in the rent, and access to our digital TV, broadband and telephony services. Our vertical agreements are exclusive for Com Hem to provide services over the chosen infra­structure and have an average contract length of 3 to 4 years.

Unbundled fibre

In an unbundled fibre infrastructure – Com Hem controls the electronics and the end-­to-­end customer experience, including delivery of end services. The access fibre from the local exchange is rented from Telia/Skanova. No basic TV service is included.

Open Networks

In an open network, a landlord or city network owns and builds the network. Typically, the network is operated by a separate commu­nication operator (CO) on behalf of the owner. Com Hem is through iTUX one of a number of communication operators in the market. The communication operator in turn enters into agreements with various service providers (including Com Hem, Boxer and other service providers) who can offer customers their services on a non­exclusive basis via the network. In an open network, the responsibility for end­-to-­end services is divided between multiple parties.”

Digital Terrestrial TV Network

In the Digital Terrestrial network Teracom operates and manages the network whereas Boxer is the pay-­TV service provider. The TV­-signals from the terrestrial network cover 99.8% of the Swedish households with a high reliability.