Industry terms

Addressable footprint

Number of households connected to our fibrecoax and fibreLAN networks, third party open networks, and connected and/or passed by fibre in networks unbundled by the Group.


Derived from the word “analogous” which means “similar to” in phone transmission, the signal being transmitted (phone, video or image) is “analogous” to the original signal.


Average monthly revenue per user for the referenced period. ARPU is calculated by dividing the monthly revenue for the period by the average number of unique consumer subscribers for the same period. The average number of unique consumer subscribers is calculated as the number of unique consumer subscribers on the first day in the period plus the number of unique consumer subscribers on the last day of the respective period, divided by two.


A backbone refers to the principal data routes between large, interconnected networks.


The transmission capacity of a communication line or transmission link at any given time. The bandwidth is generally indicated in bits per second.


Bundling is a marketing strategy that involves offering several services for sale as one combined service.


The voluntary or involuntary discontinuance of services by a subscriber.


The use of a binary code to represent information in telecommunications recording and computing. Analog signals, such as phone or music, are encoded digitally by sampling the phone or music analog signals many times a second and assigning a number to each sample.


Data Over Cable Interface Specification is an international standard that defines the communications and operation support interface requirements for a data over cable system. It permits the addition of high-speed data transfer to an existing cable television system.


Next generation of DOCSIS.

Fibrecoax network

Fibrecoax is a technology used by the cable television industry to provide a variety of services, including analog television, digital television (both standard and high definition), VoD, telephony and highspeed data access using a combination of optical fibre and traditional coaxial cable.


High Definition.

Homes connected

Homes connected represents the number of residential units to which Com Hem provides basic TV services, primarily through long-term contracts with the landlords of MDUs, and homes connected through third-party communication operator open networks through which consumers can purchase digital services from Com Hem.


Internet Protocol is a protocol used for communicating data across a packet-switched network. It is used for transmitting data over the Internet and other similar networks. The data is broken down into data packets, each data packet is assigned an individual address, then the data packets are transmitted independently and finally reassembled at the destination.

IP Television (IPTV)

Internet Protocol Television is the transmission of television content using IP over a network infrastructure, such as a broadband Internet connection.


Local Area Network based on Ethernet-based access technology.


Megabits per second. A unit of data transfer rate equal to 1,000,000 bits per second. The bandwidth of a broadband network is usually specified in megabits per second.


A multi-dwelling unit. Housing with multiple, separate housing units.

Open LAN

A LAN, which is most commonly managed by a communications operator and characterised by third-party ownership and by various service providers. The service providers offer their services directly to end customers.


Revenue generating units, which refer to each subscriber receiving basic or digital-TV, broadband or telephony services from Com Hem. A customer who has all three services is counted as three RGUs but one unique subscriber.


Single-Dwelling Unit, such as a free-standing or separate house.


Small and medium enterprises. Refers to companies with 10-99 employees.


Single office/Home office. Refers to companies with 1-9 employees.

Unique consumer subscribers

Unique consumer subscribers represent the number of individual end-users who subscribe to one or more of Com Hem’s digital services (digital-TV, broadband and fixed telephony). Com Hem refers to the end-users receiving Com Hem’s products and services directly through our network as unique subscribers, even if the end-user is invoiced by its landlord or housing association.

Vertical LAN

A LAN that is usually built and controlled by an individual operator with an exclusive right to provide its services to end-customers.


Video on Demand is the transmission of digital video data on demand, by either streaming data or allowing data to be downloaded over a broadband connection.


Wireless LAN.


Digital Subscriber Line is a generic name for a range of digital technologies relating to the transmission of Internet and data signals from the telecommunication service provider’s central office to the endcustomer’s premises over the standard copper wire used for voice services.